Luxora Leathers takes pride in offering premium quality leather products. Your satisfaction is our priority, and we want your shopping experience to be seamless and worry-free.
Eligibility for Returns & Exchanges
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Items must be returned within 7 days of delivery (or purchase in-store).
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Products must be unused, unworn, and in original condition with all tags, packaging, and authenticity cards intact.
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Proof of purchase (invoice, order confirmation, or receipt) is required.
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Customized, monogrammed, or clearance items are not eligible for return or exchange unless defective.
Return Process
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Request a Return
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For online orders, contact us at [your email/phone] within 7 days of receiving your product.
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For in-store purchases, kindly visit the store with your item and receipt.
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Inspection & Approval
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Once we receive the returned product, our team will inspect it.
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If approved, you may choose between an exchange, store credit, or refund (refunds may exclude shipping costs).
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Refund Timeline
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Refunds (if applicable) will be processed within 7–10 business days to your original payment method.
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Exchanges
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Exchanges are allowed for size, color, or product type (subject to stock availability).
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If the requested item is unavailable, you may opt for store credit or a refund.
Non-Returnable Items
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Gift cards, sale items, and customized products.
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Items damaged due to misuse, neglect, or normal wear and tear.
Shipping Costs
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Customers are responsible for return shipping costs unless the product is defective or incorrect.
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If the return is due to our error (e.g., wrong item shipped, manufacturing defect), we will cover the return shipping.