At Luxora Leathers, we stand behind the quality and craftsmanship of our genuine leather products. Each piece is carefully made to ensure durability, style, and satisfaction.
1. Guarantee
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All Luxora Leathers products are made from authentic, premium-quality leather.
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Natural variations in texture, grain, and color are part of genuine leather’s uniqueness and are not considered defects.
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We guarantee that our products are free from manufacturing defects at the time of purchase.
2. Warranty Coverage
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We provide a 6-month limited warranty (or adjust duration as you prefer) from the date of purchase against:
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Stitching defects
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Hardware issues (zippers, buckles, clasps)
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Manufacturing faults in material or workmanship
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3. What is Not Covered
This warranty does not cover:
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Normal wear and tear (scratches, scuffs, fading, softening of leather)
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Damage caused by misuse, accidents, or improper care
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Exposure to water, chemicals, extreme heat, or direct sunlight
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Unauthorized repairs or alterations
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Clearance, sale, or customized products
4. Warranty Claim Process
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Provide proof of purchase (receipt, order confirmation, or invoice).
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Contact us at [your email/phone] with details and photos of the issue.
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Our team will assess the claim and, if approved, offer one of the following:
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Repair of the product (if possible)
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Replacement with the same or similar item
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Store credit if repair/replacement is not possible
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5. Care & Maintenance
To ensure the longevity of your Luxora Leathers product:
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Store in a cool, dry place.
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Use a soft cloth and leather conditioner to maintain the material.
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Avoid prolonged exposure to moisture or direct sunlight.